Frequently Asked Questions


Our bands are compatible with all series of Apple Watch:  5, 4, 3, 2 & 1.

Before palce order, please check the back of your apple watch to find the case measurement. There are 4 sizes avaibale: 38MM, 40MM, 42MM & 44MM. Choosing size according to the size info printed on your watch back.

Our band collectiosn will best fit a wrist between 130MM to 220MM. If you have small / large wrist, can contact us for special order.

Yes, you can adjust the band size to fit your wrist with the tools included in the package. There are arrows engraved on the back of the bands. Push the pin with the tool accoring to the arrow dircetion. After unlink the band, you can take some pieces out or add extra pieces to make it fit your wirst. Pls check here for videos on adjusting your bands.

IWAYS bands use 100% natural wood and stainless steel. If you are allergic to metal, I am afraid this band does not fit.

We continuously source wood materials from various suppliers around the world that ensure a sustainable and environmentally friendly supply chain. We carefully selected below woods for their beautiful colors and special grains:
- Walnut Wood
- Maple Wood
- Barrel Wood / White Oak
- Black Sandalwood
- Red Sandalwood
- Zebra Wood
- Koa Wood

As wood is a nature material, we like to say our wooden bands are “splash-proof” – meaning water exposure such as washing your hands , a little sprinkle on rainy days, will not hurt your band.  But our bands are not designed to be completely submerged under water.  We do NOT suggest to wear you band when taking showers or swimming. 
We don’t offer warranty for water damage.

Our bands are made from natural wood. The wood colors and grains differ a little bit for each and every bands, which makes each band unique.


We recommend Paypal. It offers various payment methods and insures orders. you simply have to choose your payment method (PayPal credit, debit or credit card) and confirm your order.
We will be add more payment method in the near future.

No worry, all you need to do is create a Paypal account and follow the instruction to send payment. Set up a account on Paypal is easy and FREE.

Yes, we offer free shipping worldwide.

Please contact us right away if you want to make changes to your order. Our orders are processed quickly to ensure that everyone receives their packages on time. Once shipment made, I am afraid we cannot help.

Yes, you can cancel order but as our orders are processed quickly, you need to make order cancellation before shipment made. 

Yes. If you need express shipping, pls conatct us before order so we can check for extra shipping cost.

We work to offer same or next business day processing on all orders. 

It usually takes 7-20 days for most countries for order delivery.


If you found there is something wrong with your order, for example, damage during transit, wrong size, wrong color etc, pls contact us right away so we can resolve it asap.

Yes, we offer a 30-day HASSLE-FREE returns. Please make sure the product is with original packaging intact. Then contact us for return address. Once we receive, we will issue refund.

Yes! We have a 12 month warranty on our products and can help you out if you have any manufacture defects. Feel free to contact us if there's any problem.

Yes, you can exchange for another model or color. Make sure the product is with original packaging intact. Once we receive the returned product, we will send the designated color / model. The extra shipping cost will be charged by buyer side.